Terms and Conditions

These Terms and Conditions (the "Terms") govern access to and use of MaiKupo's platform and services (the "Service"). By accessing or using the Service, you accept these Terms. If you do not agree, you must not use the Service.

MaiKupo is operated by ARTECO CONSULTING, S.L. ("Arteco"), NIF B57734600, C/Gremi Fusters 33, Local 102, 07009 Palma (Illes Balears), Spain. Contact: info@arteco-consulting.com.

MaiKupo is a marketplace that enables providers of experiences and activities (the "Providers") to publish and manage time‑based sessions over general resources with controlled capacity (for example, language classes, sports court bookings, workshops, guided tours), and allows end users ("Customers") to discover and book those sessions.

Unless explicitly stated otherwise, MaiKupo acts as a technological intermediary. The service contract for a session is entered into directly between the Customer and the Provider.

To use certain features, Users may need to create an account and provide accurate, current information. Users are responsible for safeguarding their credentials and for all activity under their account. Accounts may be suspended or terminated if these Terms, applicable law, or third‑party rights are violated.

The Service is not directed to minors under 14 years of age.

When a Customer completes a booking, a contract is formed with the Provider for the corresponding session. Capacity control, schedules, pricing, and availability are configured by each Provider. Any special conditions applicable to a session will be displayed during the booking flow.

Each Provider may define its own cancellation policy based on advance notice (in hours) and penalties. These policies are presented to the Customer at the time of booking and are binding once the booking is completed. Responsibility for cancellations, changes, no-shows, and resulting refunds or penalties lies with the Provider. MaiKupo provides technical means to display and, where applicable, enforce such policies; ultimate decisions on eligibility and amounts rest with the Provider, without prejudice to mandatory consumer law.

MaiKupo monetizes the Service by charging the Provider a management commission for each booking, consisting of a percentage of the booking price and a minimum fixed amount, as configured in the Provider settings. Taxes may apply according to law.

Payments are processed by Stripe. Funds flow from the Customer to the Provider. MaiKupo's commission is deducted as part of settlement or invoiced to the Provider, according to the configuration and agreements in place. Card data is not stored on MaiKupo's servers; payment data is handled by Stripe in accordance with its own terms and privacy policy.

Refunds triggered under a Provider's cancellation policy will be processed via Stripe where applicable, subject to Stripe's rules and timelines.

Customers must provide accurate information, attend booked sessions on time, and comply with Provider rules communicated during booking. Where a no‑show or late cancellation occurs, penalties may apply under the Provider's policy.

Providers are solely responsible for their sessions, including legal compliance, safety, staffing, the accuracy of schedules and pricing, and customer service. Providers must clearly configure and communicate their cancellation policies and any special terms.

Users must not misuse the Service, interfere with its operation, harvest data unlawfully, post illegal, discriminatory, or infringing content, or violate third‑party rights. MaiKupo may remove content and suspend accounts for breaches.

MaiKupo (or its licensors) holds rights to the platform, interface, software, and content. Except as permitted by law or expressly authorized, reproduction, distribution, or public communication of the Service or its contents for commercial purposes is prohibited.

The Service is provided "as is" and "as available". MaiKupo does not guarantee uninterrupted or error‑free access. To the maximum extent permitted by law, MaiKupo shall not be liable for indirect, incidental, or consequential damages arising from the use of the Service. This does not exclude liability that cannot be limited under applicable law.

You agree to indemnify and hold harmless MaiKupo and Arteco from claims, damages, liabilities, and expenses arising from your breach of these Terms or violation of law or third‑party rights.

MaiKupo may suspend or terminate access to the Service if it reasonably believes a User has breached these Terms, the law, or third‑party rights, or to protect the integrity or security of the Service.

MaiKupo may modify the Service or these Terms. If changes are material, we will provide reasonable notice where required. Continued use after changes take effect constitutes acceptance.

Last updated: 01/10/2025.

Before initiating legal proceedings, the parties agree to attempt in good faith to resolve any dispute through mediation.

These Terms are governed by Spanish law. For any dispute, the parties submit to the courts and tribunals of Palma de Mallorca, Spain, without prejudice to any mandatory jurisdiction rules applicable to consumers.

Consumers may also use the European Union’s Online Dispute Resolution (ODR) platform, available at https://ec.europa.eu/consumers/odr.

Contact: info@arteco-consulting.com.